Terms and Conditions

Thank you for visiting our website (hereinafter referred to as the "Website"). Please read these Terms of Service (hereinafter referred to as the "Terms") before using the Website, its features, or making any purchase requests. These terms govern the use of the Website and will constitute a legally binding agreement between you (hereinafter referred to as the "User" or "You") and the operator of the Website whenever you make a purchase on the Website.

If you have not read and/or understood the provisions of these Terms, we recommend that you stop using the Website and refrain from making purchases through the Website.

1. GENERAL INFORMATION

1.1. This website is operated by:
Expres Colet SRL, Romania, Iasi
Company registration number: RO32088257
When you purchase something on the website, you will enter into a contractual relationship with Us, and this contractual relationship will be subject to these Terms and applicable laws.

1.2. Note that all purchases you make on the website will be shipped from one of our logistics centers, whose addresses do not coincide with our office address. If you wish to return a product, do not send it to our office address as we will not be able to accept it. All returns must be sent to our logistics center; for more detailed return information, please see our return policy.

1.3. To use the Website and make any purchases on the Website, you must meet the following minimum requirements:

(a) You have read these Terms and agree to be bound by them;

(b) You must be of legal age to enter into a distance contract for the purchase of a knife, as required by your local laws;

(c) You use the Website for your personal interest and do not seek to use the Website in the interest of any other commercial entity or subject, whether an individual or a legal entity.

1.4. Note that the Website is intended and designed only for adult users. The Website is not and will not be intended for use by children or minors.

1.6. We reserve the right to prohibit your access to and use of the Website or any of its features if we have reason to believe that you do not meet the requirements set forth in Clause 1.3 above or if we have reason to believe that you are in violation of any other provision of these Terms.

1.7. Please note that most of our products are manufactured and will be shipped to you from China. Therefore, depending on the applicable laws in your country of residence, the purchased products may be subject to import duties, sales taxes, or VAT and/or other taxes.

2. WHAT WE SELL

2.1. All products sold on the Website will be collectively referred to as "Products".

2.2. Our products should not be used by children and should not be given to them under any circumstances. Keep them away from children at all times and use them with caution. Serious injury or even death can occur if used irresponsibly or given to children.

2.3. Note that our products are not designed and are not suitable for industrial, commercial, or professional use. We sell our products only for personal use.

3. PRICES, PAYMENTS, AND TAXES

3.1. The final price, which includes all taxes and fees for the products, will be displayed on the payment page, where you can make the purchase. Note that the price on the payment page does not include taxes or import duties that may be applicable by your local customs.

3.2. The prices of the Goods displayed on the website may be subject to changes. We may apply discounts or reduce prices from time to time.

3.3. We reserve the right to modify or discontinue the sale of any product. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of product sales.

3.4. All prices displayed on the website include taxes. However, note that the shipping cost is not included and is borne by the buyer. Consumers in different countries may see slightly different product prices: prices may be affected by the value-added tax ("VAT") that may or may not be applicable depending on each case. Additionally, depending on your shipping address, some buyers may need to pay import duties as well as international shipping costs.

3.5. We will never include VAT in the purchase price and will not ask you to pay VAT if:

(a) VAT does not apply in the country you have indicated for shipping;

and/or

(b) The requested Product will be shipped to you directly from our logistics center in Romania (or another center in the EU).

3.6. Note that in the case defined in Clause 3.4 above, your shipment may be subject to import duties and customs fees. However, you will never be charged twice for the same taxes; we will not ask you to pay VAT or import duties if the requested product will be shipped directly from China.

3.7. In cases where VAT is applicable in your country and the requested product is in our EU logistics center, VAT will be included in the product price that will be displayed to you on the payment page.

3.8. Note that we will never apply conversion fees or fees that depend on your chosen payment method. However, some banks apply conversion fees for external payments and international transfers; therefore, we are not responsible for any bank fees or conversion rates that your bank may apply for any payment you make to us. If you notice a discrepancy between the product prices on our website or the purchase receipt and your bank account statement, consult your bank for a detailed explanation of any additional fees.

3.9. We accept credit card payments, PayPal, and other electronic payments exclusively. We will not accept checks, cash, or other means of payment, unless the 'cash on delivery' service is available in your country (if 'cash on delivery' is available in your country, you will be informed about this option on the payment page).

4. DELIVERY

4.1. Once you have placed an order on the Website and made the payment, we will process your order within 1 to 3 business days. Once your order is processed, you should receive the shipment within 4-14 business days if the shipment is not affected by natural phenomena.

4.2. If your purchase does not arrive within 14 calendar days, please inform our customer support service. Note that, according to Article 18(2) of Directive 2011/83/EU of the European Parliament and of the Council, if you do not receive your purchase within 14 days, you must contact us and inform us of an additional acceptable timeframe in which we will deliver your purchase. You have the right to cancel the purchase only if we have not delivered your purchase within the additional timeframe. Note that you cannot claim that you have not received the purchased products if the rules set forth in this provision are not followed.

4.3. Please note that:

(a) shipping terms may also be affected by customs, natural events, transfers to the local carrier in your country, or strikes or delays in air and ground transport. We will not be responsible for delays if the shipment is delayed due to the reasons mentioned above.

5. RETURNS AND REFUNDS

5.1. If you are not satisfied with the purchased Goods, you have the right to return them within 14 days from the date of delivery. The 14-day return period expires 14 days from the day you, or a third party other than the carrier indicated by you, acquires physical possession of the purchased Goods. However, note that you will receive a full refund only if you inform us about the returned Goods and send them to us within the first 14 days after receiving the ordered Goods. If you decide to return and send us the Goods after the 14-day period but no later than 30 days from the day you received the Goods, additional fees may apply (see Clause 5.5 below).

5.2. To exercise the right of withdrawal and return of purchased Products, you must contact our customer support team by sending an email to office.exprescolet@gmail.com. After contacting our support team, you will be provided with a return code and a return address; note that we will only accept the return of products that are sent with the provided return code and delivered to the provided return address.

5.3. To meet the withdrawal deadline (14 days), it is sufficient to send your notification about the returned goods before the withdrawal period expires. We will not accept returns if you do not contact us within the withdrawal period (14 days from receiving the purchase).

5.4. If you withdraw from this contract, we will refund all payments received from you without undue delay and, in any case, no later than 14 days from the day we receive the returned products from you. We will make the refund using the same means of payment that you used for the initial transaction.

5.5. Note that we will only accept returned Goods if they are unused, undamaged, and returned to us in the original packaging. If we determine that the returned products have been used but are still in working and resalable condition, we may still issue a refund, but You will be responsible for any reduction in the value of the Goods resulting from a different use than that necessary to establish the nature, characteristics, and functioning of the goods. Therefore, if we find that the returned product has been used, we might deduct the diminished value from the refundable amount.

5.6. Note that we will only accept returned products and issue a refund if they are returned to the address provided by our customer support service and have the return authorization code placed on the return shipment. Please do not send returned products to our office address as we will not be able to accept them.

5.7. Note that shipping costs are non-refundable if the item is returned more than 14 days after delivery or if you chose a non-standard delivery option.

6. WARRANTY

6.1. If you wish to return a defective item, contact our customer support service by sending an email to office.exprescolet@gmail.com. When contacting our customer support service with a warranty claim, be prepared to provide upon request: (1) photos of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the defect.

7. PERSONAL DATA AND CONTACT

7.1. We take the necessary measures and follow the best industry practices, as well as all requirements set by applicable laws, to protect your personal information from loss, misuse, access, disclosure, alteration, or improper destruction.

7.2. The provider guarantees that all personal data will be collected and processed in accordance with all applicable laws. For more information on how we use and process personal data, please read our Privacy Policy.

7.3. Please note that we may contact you by phone or email if we need to confirm any details of your order or if your order request has not been successfully processed due to technical issues. If your order has not been completed successfully due to payment processing errors, we may send you a text message or an email with a reminder to take the necessary actions.

7.4. If you choose to receive promotional messages from us, either through our website or by submitting your request, you will give your prior, express, and written consent to receive recurring promotional or marketing messages from us ("SMS") sent via an automatic telephone dialing system.

7.5. If you give us your express written consent to receive SMS from us, we may also send you an SMS offering you to subscribe to our SMS subscription service. You will be subscribed only if you confirm acceptance. If you subscribe to receive promotional messages, we will not send you more than 3 promotional SMS per week.

7.6. You can unsubscribe from receiving promotional SMS at any time by replying "STOP," "END," or "CANCEL" to our SMS. When we receive your unsubscribe request, we will stop sending SMS immediately. If you cannot unsubscribe or need further information, contact our customer support service by email or reply "HELP" to our SMS, and someone from our team will contact you within 1 to 2 business days.

7.7. Your wireless service provider's messaging and data rates may apply to our confirmation text messages and any subsequent text messages, depending on your individual data plan provided by your wireless service provider. Check with your mobile operator to determine the rates for data retrieval, sending, and receiving SMS. Neither we nor our affiliates will be responsible for any SMS or mobile phone expenses that you or any person with access to your mobile phone or phone number may incur. Neither we nor mobile network operators are responsible for delays in receiving or non-delivery of SMS.

7.8. The information we receive from you in connection with the SMS Services may include your mobile phone number, the name of your network operator, and the date, time, and content of your SMS. For more information on how we use your personal information, including phone numbers, please refer to our privacy policy.

8. CODE OF CONDUCT

8.1. Please note that our Products or Services are sold only for personal use. By accepting these Terms, you confirm that you will purchase our Products only for personal use.

8.2. You may not use our Products for illegal or unauthorized purposes, nor, in the use of the Website, violate any law. All content on the Website and the content of all materials received from us (including graphic designs and other content) and relevant parts of the Website are the property of UAB Convenity and are protected by copyright laws. Any use of copyrights for other purposes than personal use, without our license, constitutes a copyright violation.

8.3. We have the right, but not the obligation, to investigate any illegal and/or unauthorized use of the Website and take appropriate legal action, including, but not limited to, preventive and civil measures, if we have reason to believe that you are violating these Terms or applicable laws. While using the Website, you must:

(a) Not use the Website or any of its contents for any illegal purpose or in violation of any local, state, national, or international law;

(b) Not violate or encourage others to violate third-party rights, including intellectual property rights;

(c) Comply with all policies posted on the Website;

(d) Not transfer, in fact or law, your registered account to another person without our written consent;

(e) Provide us with honest and accurate information;

(f) Not use the Website or any of its contents for any commercial purpose, including the distribution of advertising or solicitation;

(g) Not reformat, frame, or mirror any part of any web page of the Website;

(h) Not create links or redirects to the Website through other websites or emails without our prior written consent;

(i) Not attempt to interfere with the proper functioning of the Website or the use and enjoyment of the Website by other users;

(j) Not resell, redistribute, or commercially transfer any Goods you purchase from us;

(k) Not interfere in any way with the security-related features of the Website;

(l) Not access, monitor, or copy any content or information from the Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;

(m) Not falsely claim affiliations, access other users' accounts without permission, or falsify your identity or any information about yourself, including your age or date of birth;

(n) Not engage in any other activity or action that does not comply with these Terms or applicable laws.

8.4. You acknowledge that the Website may not be accessible at all times, especially during periods required for hardware and software maintenance.

9. DISCLAIMER OF LIABILITY

9.1. The Website may provide links to other websites maintained by third parties. Any information, product, software, or service provided on or through third-party sites is controlled by the operators of those sites and not by us or our subsidiaries. When you access third-party sites, you do so at your own risk.

9.2. We respect our customers' privacy, so all testimonials and/or comments displayed on the Website may have fictitious names and associative images. We know the identity of the consumers, but we will never display our users' real names unless a user gives express consent to display their name and/or image.

9.3. Unless otherwise specified, this Website is owned by us, and all source code, databases, functionality, software, designs, text, photographs, and graphics on the Website belong to us or are controlled by us and are protected by copyright and trademark laws. Copying or using any of the content on the Website without our prior written approval is prohibited.

9.4. THE GOODS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9.5. THE PRODUCTS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS ARE SUITABLE FOR PROFESSIONAL, INDUSTRIAL, OR COMMERCIAL USE.

9.6. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS WEBSITE OR THE SERVERS THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY DAMAGES OR INJURIES CAUSED BY ANY FAILURE OF PERFORMANCE, ERRORS, OMISSIONS, INTERRUPTIONS, DELETIONS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, COMMUNICATION LINE FAILURES, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. EACH USER EXPRESSLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER THIRD PARTIES, SUBSCRIBERS, MEMBERS, OR OTHER USERS OF THE WEBSITE, AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.

9.7. WE MAKE NO REPRESENTATION OR WARRANTY REGARDING THE ACCURACY, PRECISION, TIMELINESS, OR RELIABILITY OF THE WEBSITE OR THIRD-PARTY WEBSITES. THE USE OF ANY INFORMATION FROM THE WEBSITE OR THIRD-PARTY WEBSITES IS AT YOUR OWN RISK. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE.

9.8. All information provided on the Website is for commercial and recreational purposes and cannot be used as health advice. The Website should not be used in any high-risk activity where damage or injury to persons, property, environment, finances, or business could occur if an error occurs. The user assumes all risks for using the information provided on the website.

9.9. We have made every effort to display as accurately as possible the colors and images of all materials appearing on the Website. However, we cannot guarantee that any color display on your computer screen will be accurate, just as we cannot guarantee that any display of any product or service on the Website will accurately reflect the actual properties of the product or service you may encounter on the Website.

10. INDEMNIFICATION

10.1. You agree to indemnify, defend, and hold us and our affiliates, and their respective officers, directors, owners, agents, information providers, and licensors harmless from and against all claims, liabilities, losses, damages, costs, and expenses (including attorney's fees) in connection with:

(a) Your use or connection to our website;

(b) Any use or alleged use of your account or account password by anyone, whether authorized or not;

(c) The content of the information submitted by you to us;

(d) Your violation of any other person's or entity's rights;

(e) Your violation of applicable laws, rules, or regulations.

10.2. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with us in the defense of such claim.

11. LIMITATION OF LIABILITY

11.1. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE WEBSITE, INCLUDING ITS MATERIALS, PRODUCTS, OR SERVICES, OR THE MATERIALS, PRODUCTS, OR SERVICES OF THIRD PARTIES AVAILABLE THROUGH THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY APPLY TO A LESSER EXTENT. IN SUCH STATES, OUR LIABILITY AND THAT OF OUR SUBSIDIARIES OR AFFILIATES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY THE LAW OF THE RESPECTIVE STATE.

11.2. In no event shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, health problem, illness, physical issue, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, lost profits, lost revenue, lost savings, lost data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of any services or products purchased through the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if advised of their possibility. In no event shall we be liable for any recommendations, health claims, statements, or any other advice or information provided on the website or any other form of communication. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

11.3. If you are not satisfied with the website, materials, products, or services displayed on the website, or with any of the terms and conditions of the website, your sole and exclusive remedy is to stop using the website.

12. INTELLECTUAL PROPERTY

12.1. For the purposes of these Terms, intellectual property rights mean rights such as trademarks, copyrights, domain names, database rights, design rights, patents, and all other intellectual property rights of any kind, whether registered or not ("Intellectual Property").

12.2. All intellectual property displayed on the website or otherwise provided to you is protected by law. You may not copy, reuse, or distribute any intellectual property or other content received from us or found on the website, including product descriptions, for any purpose without our express written permission. For example, you may not copy product information to any other website or application. Without limiting the foregoing, using our content for commercial purposes is prohibited unless you have our express written permission.

12.3. All intellectual property displayed on the website or otherwise provided to you belongs to us, except for trademarks, service marks, or other third-party materials that we use. None of this intellectual property may be used without the prior written consent of us or the third party to whom the respective intellectual property belongs.

13. APPLICABLE LAW AND DISPUTES

13.1. These terms have been interpreted in accordance with EU consumer rights laws. These Terms and all legal relationships between you and us will be governed by the law of the Republic of Lithuania, except where the laws governing consumer relationships establish a specific applicable law or jurisdiction.

13.2. If you have any complaints, please contact our support team before submitting an official complaint to any authority or third party. You can contact us at any time by sending an email to office.exprescolet@gmail.com. We will always do our best to resolve any complaint as quickly as possible and in the most favorable manner for you.

13.3. If we cannot reach an amicable agreement with you or if you have any other complaints related to our products or services, you can submit a request or complaint to office.exprescolet@gmail.com. You have the right to appeal to a competent court in case of disputes.

14. MISCELLANEOUS

14.1. If any provision of these Terms is determined to be illegal, void, or unenforceable, that provision will remain applicable to the fullest extent permitted by applicable law, and the unenforceable part will be deemed severable from these terms of service; such determination will not affect the validity and enforceability of the remaining provisions.

14.2. You can review the most current version of the terms of service at any time on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these terms of service by posting updates and changes on our website.

14.3. These Terms and the Privacy Policy, Return Policy, and any other policy on the Website (as may be revised and modified from time to time in accordance with their respective terms) together constitute the entire agreement between You and Us.

15. Promotion Conditions

15.1. After confirming the request, the customer has the opportunity to add additional products to the order with an extra discount.

15.2. This opportunity is available for 15 minutes from accessing the thank you page. The time is tracked by a timer located on the page.

15.3. After the 15 minutes expire, the opportunity to add products with an extra discount ceases.

15.4. Additional products added to the order within the specified time frame will be considered with the applied discount.

16. CONTACT INFORMATION

You can contact us using the following information:

Support Email: office.exprescolet@gmail.com